Playfina offers multiple contact methods to ensure players get prompt support. Understanding the value of your time, we provide several options to address issues or questions about the platform. Players can reach us through email, live chat, or phone. Additionally, the website footer features helpful links to important topics, rules, and conditions, allowing you to find answers independently.
Official Email
For more formal matters, such as partnerships or joining our affiliate program, please use our official email. Players can also submit their inquiries through this channel. Response times vary between a few hours and 1-3 business days, depending on the complexity of the request.
Live Chat
Live chat provides an almost instant way to get in touch with support. Our 24/7 operators are always available to assist. To start a live chat session:
- Open the drop-down menu.
- Click on the “Support” section.
- A chat window will appear on the right side of the site.
- Enter your name and email, then click “Start the Chat.”
You’ll receive a notification when an operator joins the chat, at which point you can explain your issue or ask any questions. Mobile users should keep the page open to prevent disconnection. Operator response time is typically less than a minute.
Contact Methods
Below is a summary of Playfina’s contact methods. Besides email and live chat, Australian players can also reach us by phone.
| Contact Method | Details |
|---|---|
| [email protected] | |
| Live Chat | Available via Playfina Bot |
| Phone Number | 1800-PLAYFINA (9 AM–6 PM AEST) |
If you encounter any issues with these methods, you can also reach out through our social media channels, which serve as both an informational resource and an alternative way to communicate with Playfina.
