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Privacy Policy

    Effective Date: 29.03.2022
    Last Updated: 12.07.2022

    GENERAL INFORMATION

    As a data controller, we are legally required under gambling regulations to process personal data from players to facilitate participation in games and provide related services. This Privacy Policy explains how Playfina Casino collects, uses, and protects the personal data of players.

    The website https://playfinagames.com/ (referred to as the “Casino,” “Website,” “Company,” “We,” “Us,” “Our”) is owned by Dama N.V., registered under the laws of Curaçao, with registration number 152125 and located at Scharlooweg 39, Willemstad, Curaçao. The company’s subsidiary, Friolion Limited, is registered in Cyprus, with registration number HE 419102. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013). It is the player’s responsibility to be aware of the laws in their jurisdiction regarding online gambling.

    For questions regarding this Privacy Policy or data protection, you can contact our Data Protection Officer (DPO) at [email protected].

    By registering an account, you agree to this Privacy Policy. If you do not agree with its terms or do not wish to provide the necessary personal information, please refrain from using the website.

    Note that this Privacy Policy forms an agreement between you and the Company, and we may update it periodically. While we aim to notify you of changes, we recommend checking this policy regularly. Continued use of the Website indicates your acceptance of any modifications.

    INFORMATION WE COLLECT

    We may request and process the following personal data:

    • Information provided during account registration, such as your name, date of birth, email, and phone number.
    • Correspondence made with us via the Website, email, or other communication methods.
    • Account transaction history, including bets, deposits, and withdrawals.
    • Login details and traffic data, such as GeoIP location, browser, and device information.
    • Documents required to verify your account or process transactions, such as passport scans and bank statements.
    • Participation in surveys or other customer assessments, although participation is voluntary.

    HOW WE USE YOUR INFORMATION

    We process personal data for the following purposes:

    • To process bets, transactions, and payments.
    • To provide gaming services and other related services.
    • To offer customer support for account setup and management.
    • To verify account details and conduct necessary checks.
    • To inform you of promotional offers, if you have consented.
    • To comply with legal obligations, including anti-money laundering (AML) and combating financing of terrorism (CFT) laws.
    • To monitor and investigate transactions to prevent fraud and other illegal activities.
    • To analyze customer trends and conduct research based on aggregated data.

    MARKETING COMMUNICATIONS

    If you have opted to receive promotional materials, we may send you marketing communications about our services or those of our partners. You can opt out at any time through your account settings or by contacting support at [email protected]. If you win a contest or prize, your name or nickname may be used for promotional purposes, unless prohibited by law.

    COLLECTION OF PERSONAL INFORMATION

    We only collect personal data with your knowledge, primarily through your use of our services. We may also receive information from online vendors, fraud prevention companies, and service providers that assist in processing transactions and providing technical support.

    We ensure that any third-party service providers comply with this Privacy Policy when handling your data. Personal information will only be disclosed to third parties as outlined in this policy, and necessary steps will be taken to protect your data.

    DATA RECIPIENTS

    Your information may be shared with other companies within our group, including parent companies, subsidiaries, and business partners. Employees such as Data Protection Officers, Anti-Fraud Analysts, Customer Support Agents, and VIP Managers may also have access to your data to perform their duties.

    We may transfer your personal data between countries in the European Union (EU) and European Free Trade Association (EFTA) regions and to data processors outside the European Economic Area (EEA). By using our website, you consent to such data transfers, and we will take appropriate measures to ensure your data is treated securely.

    DISCLOSURE TO THIRD PARTIES

    We do not sell or rent your personal data. However, we may disclose your information in the following cases:

    • When required by law or regulatory authorities.
    • To facilitate payment transactions via payment processors.
    • To comply with legal and regulatory obligations, including those of licensing authorities.
    • To protect the safety and legitimate interests of the Company, its customers, or third parties.
    • With your consent, we may share your data with marketing service providers or other third parties.

    DATA RETENTION

    You can close your Player Account at any time, but we will retain your personal data for as long as legally required. This may be necessary for inquiries regarding financial records, fraud investigations, or other legal obligations. In compliance with anti-money laundering laws, we are required to retain your data for at least five years from the date of your last transaction or account closure.

    SECURITY OF YOUR DATA

    We are committed to protecting your personal data and privacy. We use best business practices to ensure that your data remains secure. Access to your Player Account is restricted by a unique ID and password. You can also enable two-factor authentication (2FA) for additional protection.

    YOUR RIGHTS

    Under data protection laws, you have the following rights:

    • Access: Request a copy of your personal data.
    • Correction: Request corrections to incomplete or inaccurate data.
    • Erasure: Request the deletion of your personal data, except where legal obligations require its retention.
    • Object: Object to data processing based on legitimate interests.
    • Restriction: Request a temporary suspension of data processing in certain cases.
    • Data Portability: Request the transfer of your data to another service provider.
    • Withdraw Consent: Withdraw consent for data processing at any time.
    • Lodge a Complaint: File a complaint with a supervisory authority.

    To exercise these rights, we may request additional information to verify your identity. We aim to respond to requests within one month, but complex requests may take longer.

    COOKIE POLICY

    Our website uses cookies to collect information about your visit, including browser details, IP address, and referral websites. Cookies enhance the user experience and allow us to provide personalized services. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.