Effective Date: 29th March 2022
Last Updated: 21st January 2024
Version: 2.2
GENERAL TERMS
Before using the Playfina Casino website, it is important to read these Terms and Conditions thoroughly. By registering a Player Account, you agree to and accept these terms.
Players are responsible for understanding and complying with the laws and regulations regarding online gambling within their jurisdiction.
CHANGES TO TERMS AND CONDITIONS
Playfina Casino reserves the right to amend these Terms and Conditions at any time. While we strive to notify players of significant changes via email, we recommend regularly reviewing this page for updates.
ELIGIBILITY TO PLAY
The Casino only accepts players from regions where online gambling is legal. It is the player’s responsibility to ensure they comply with their local gambling laws before placing bets on the website.
Players must be at least 18 years old or meet the minimum legal age for online gaming in their jurisdiction. It is the player’s responsibility to confirm the age requirements in their area before gambling. The Casino may request proof of age and suspend accounts if these conditions are not met.
Players from certain countries, including Sweden, are not eligible for bonuses or participation in promotional programs, VIP rewards, or comp point exchanges. A full list of restricted countries where gambling for real money is prohibited can be found in our terms.
GAME AVAILABILITY
Certain games may be unavailable in specific jurisdictions due to provider restrictions. NetEnt games, for example, are restricted in several regions unless the appropriate licenses are obtained.
- Absolute Restriction: NetEnt Casino Games are unavailable in countries like Belgium, Bulgaria, Colombia, Croatia, the United States, and more.
- Blacklisted Territories: Games cannot be played in territories such as Afghanistan, Australia, and others listed in the detailed terms.
- Branded Game Restrictions: Games such as Planet of the Apes, Vikings, and Street Fighter Video Slots have additional regional restrictions.
ACCEPTED CURRENCIES
Playfina Casino accepts a range of currencies, including EUR, USD, CAD, AUD, NZD, NOK, INR, and several cryptocurrencies such as BTC, LTC, ETH, and more.
FEES AND TAXES
Players are responsible for any taxes or fees applied to their winnings as per the laws of their country.
GAME RULES
By agreeing to the Terms and Conditions, players confirm that they understand the rules of the games offered. It is advised to review the theoretical payout percentages for each game.
DISCLAIMER OF LIABILITY
Players should be aware that gambling carries the risk of losing money. Playfina Casino is not liable for any financial losses incurred during gameplay. The Casino is also not responsible for technical issues, such as hardware or software malfunctions, or internet connectivity problems that may affect access to the site.
In cases of error, such as incorrect crediting of bonuses or winnings, the Casino reserves the right to correct or cancel any wagers and withdraw any incorrect payments. Any funds withdrawn due to such errors must be returned, and players must notify the Casino immediately if they notice such discrepancies.
PLAYER ACCOUNT USAGE
Each player is permitted to create only one account. Providing accurate and complete registration details, including a valid email address, is mandatory.
Players found to have multiple accounts risk having all accounts terminated and winnings forfeited. Additionally, the Casino has the right to verify player identity through a KYC process, including phone verification if needed. Failing to comply may result in account suspension.
Accounts are for personal use only, and players are responsible for maintaining and updating their account details. Using the website for commercial purposes is prohibited.
ANTI-FRAUD POLICY
Playfina Casino enforces a strict anti-fraud policy and may use various tools to detect fraudulent activity. Suspicious behavior, including collusion, chargebacks, creating multiple accounts, or attempting to manipulate the system, will result in account termination and forfeiture of winnings.
The Casino reserves the right to pursue legal action if necessary and to notify regulatory bodies of any fraudulent activity.
DEPOSITING
Playfina Casino offers several payment methods, including VISA, MasterCard, and various alternative methods. Third-party payments are prohibited, and any violation of this rule will result in the confiscation of winnings. The minimum deposit is 20 EUR (or equivalent), and cryptocurrency deposits are also accepted.
Please note that deposit limits do not apply to cryptocurrency payments.
WITHDRAWAL POLICY
The minimum withdrawal amount is 20 EUR (or equivalent). Withdrawal limits may vary depending on the payment method used, and larger withdrawals may be processed in installments.
Verification of identity may be required before processing withdrawals, and withdrawals can be delayed if the player provides incomplete or incorrect information. The Casino may process bank transfers within three banking days, though additional fees may apply for international transfers.
Players are limited to daily, weekly, and monthly withdrawal amounts of 4,000 EUR, 10,000 EUR, and 40,000 EUR, respectively. Higher limits may be available for VIP players. Progressive jackpot wins will be paid out in full.
REFUND POLICY
Refund requests must be submitted within 24 hours of the transaction or 30 days if there is suspicion of account misuse. Refunds will only be issued up to the total amount deposited, with all bonuses and winnings deducted beforehand. The Casino reserves the right to initiate refunds if Credit Card transactions are deemed risky.
DORMANT ACCOUNTS
An account is considered inactive if there is no login activity for three consecutive months. In such cases, a monthly administrative fee of 10 EUR (or the equivalent in another currency) will be deducted until the account balance reaches zero or the account is reactivated.
COMPLAINTS
Players can submit complaints to the Casino’s customer support team. If an issue cannot be resolved by support, it will be escalated internally. Only the account holder may lodge complaints, and third-party claims will not be accepted.
For disputes, the Casino’s server logs will serve as the final authority. Players can also file complaints with external regulatory bodies like AskGamblers.
NON-TRANSFERABILITY
Players may not transfer or assign any claims, assets, or account rights to third parties without the Casino’s consent.
ARBITRATION
Any disputes arising from these Terms and Conditions will be settled through arbitration in Cyprus, according to Cyprus Civil Procedure Rules.
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